Author: Alex Carter
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Apps to Help You Develop a Knowledge Base
Whether you are working towards ensuring important company knowledge is downloaded from individual team members to a general internal pool or if you’d like an easy way to have customers “help themselves” to frequently asked questions, you’re likely to benefit from developing a knowledge base. What is a Knowledge Base? A knowledge base is basically…
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The Many Benefits of Business Process Automation
Business process animation is an aspect of technology that can help companies streamline their processes. Yet, many businesses still aren’t taking advantage of the many platforms and apps to help them automotive recurring/redundant tasks. It’s possible managers still don’t grasp the full extent of just how helpful automation can be. If you’re still wondering why…
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The Pros and Cons of Jira
When it comes to Agile project management in particular, Jira is a very popular option for companies of all sizes. The platform has many pros, but a few cons as well. Understanding what teams like about Jira – and what they find lacking – can help you decide if Jira is the right solution for…
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Does Slack Work Well for Enterprise-Level Organizations?
When it comes to team communication, especially for teams that work across departments, different offices, or, yes, even from home, Slack has been a platform that has helped streamline conversations. With the ability to create channels related to departments, projects, tasks, and more, Slack allows users to keep chats relegated to specific topics, which many…
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What are the Best Apps in Zendesk Apps Marketplace?
What are the best apps in Zendesk apps marketplace? Many teams use Zendesk in conjunction with Jira. It’s a nice app add-on that helps project managers and teams handle help desks during and after the launch of their product. While Zendesk does plug into Jira, it also has its own app marketplace for apps that…
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The Most Useful Third-Party Jira Add-Ons
One of the most amazing aspects of the Jira platform is the ability to add to the system in a way that makes it feel like a bespoke solution. This is achieved by an entire Atlassian marketplace of third-party apps, developed by Jira users, designed to solve for gaps in the Jira system. This allows…
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IT Help Desk Ticketing Systems That Integrate Well with Jira
Is your company in need of a help desk? The handy resource can help reduce downtime in IT services and helps focus your company on the end-user experience. Any basic help desk will help provide technical support in order to get an end-user up and running again. It should have the capability to: The Benefits…
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Slack vs Microsoft Teams: Pros and Cons
With the rise of Microsoft Teams, many companies are wondering if they should opt for that as opposed to Slack. Both are great collaboration tools. But what’s the real difference? Is one better than the other? Here’s a quick overview of both to help your team decide which might work best for them. The Differences…
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What are the best collaboration tools for startups?
When it comes to starting up a new company, there isn’t a lot of money in the budget for fancy apps and software help your teams collaborate together. Many rely on free apps to help them work together, and, luckily, there are many collaborative solutions out there that won’t cost you anything at all, or…